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Cancellation and Refund
If you cancel the order with Chiver under any circumstances…
The order will not be processed further
No dispatch or delivery will take place
Complete refund will be provided
Cancellation Acceptance Policy
You can cancel the order if…
You have purchased the wrong size
You have purchased the wrong color
You have purchased the wrong style
You have submitted incorrect billing address
You have submitted incorrect shipping address
You have learnt that the purchase made was a result of fraudulent activity
We will start the refund process soon after receiving the request of cancellation
We will refund the complete amount to your Credit/ Debit card / Net Banking account, whichever is the original mode of transaction during purchase.
Refunds to Credit / Debit card may take up to 7-10 days, depending upon the policies of issuing bank.
In case of credit card refund, allow 2 to 3 billing cycles for the refund to reflect in your billing statements.
Chiver reserves the right to discretion & final decision.
Return acceptance policy
Please take into account that only unused, unsoiled, unaltered, not dry cleaned and not perfumed products will ONLY be considered eligible for returns.
All the Labels, Tags, Original Invoice, Maintenance coupons and/or any other inclusion and original packaging of the product should be kept intact.
Ship the product through a Reliable & Reputed Courier Service Provider that will provide you with an online tracking number and retain the same until the refund is processed.
Chiver would suggest you to use the same Courier Agency through which product has been delivered.
Chiver takes no liability in case of loss of merchandise by Courier Agency.
No refund will be issued if we do not receive the product within 15 days of receiving the return request.
Premises of requesting a return
You find the package received to be damaged or is tampered with.
The product received has a manufacturing defect (an utterly unlikely event).
The product received is wrong in terms of size, color, type or make.
The shipment received is incomplete.
Steps to apply for a return
Initiate a request for refund by placing your order number.
You will receive a download link of the Cancellation/ Return Form from us.
Fill the form and submit it within 7 days of receiving the delivery of the order.
For return shipments within India, one way shipping cost will have to be borne by the customer.
For International Returns, shipping cost, custom duties [wherever applicable] will have to be borne by the customer.